Frequently Asked Questions
What is your return policy?
We offer a 30-day full refund guarantee . To initiate a return, please contact us at info@luvaluxe.com and we will help you register your request and provide you with the necessary return instructions.
Once we receive the returned product, we will process your refund immediately. The refund will be made to the original payment method. Please note that it may take 7-10 business days for the refund to appear on your bank statement, depending on your bank.
The customer is responsible for return shipping.
How long is the delivery time?
The average delivery time is 8-15 working days . All packages have real-time tracking and you will receive automatic email updates regarding your order.
Track your order here:
👉 https://luvaluxe.com/apps/parcelpanel
My order has been on its way for a while – where is it?
This is normal, so don't worry. Please note that delivery time is 8-15 business days . Packages can sometimes get stuck in customs or be rerouted via alternative routes. Our customer service team can check the status directly with local shipping companies - email us at info@luvaluxe.com .
How do I change the delivery address?
Please contact us as soon as possible with the correct address and any instructions (e.g. who the package should be addressed to). Important: we cannot change the address after the package has been shipped, so double-check the details before placing your order!
How can I be sure of the product quality?
At LuvaLuxe , we are committed to quality and customer satisfaction. All of our products undergo rigorous quality checks before they are shipped. Please read product descriptions and customer reviews for more insight.
What do I do if I received the wrong item?
If you have received something different than what you ordered, don't worry - we will help you. Email us at info@luvaluxe.com with a picture or description of what you ordered and what you received.
What is the average handling and delivery time?
We usually pack and ship within 1-2 working days . After that, delivery usually takes 8-15 working days , depending on where you live. All items are shipped from our warehouse in the UK.
What do I do if I receive a defective or incorrect product?
Contact us at info@luvaluxe.com and we will help you resolve the problem , either with a return or an exchange depending on the situation.
If I choose 'Fast Delivery', how quickly will I receive my package?
Your order will be given top priority and a special label. This usually results in delivery being up to 5 days faster . Once the package reaches the destination country, the local shipping company takes over and we cannot influence the delivery speed thereafter.
What is your return policy again?
You can return products within 30 days of receipt, as long as they are in their original and resalable condition . Please note that the customer is responsible for return shipping, and some products such as opened cosmetics or toiletries cannot be returned for hygiene reasons.
Can I track my order?
Yes, all our shipments are fully trackable . Orders are usually shipped within 1-2 business days . You should have received an email with tracking information - please also check your spam folder if you don't find it.
👉 Track here: https://luvaluxe.com/apps/parcelpanel
What do I do if my package is lost or stolen?
LuvaLuxe is not responsible for lost or stolen packages. If your tracking shows that the package has been delivered but you have not received it, please contact us. An investigation will be initiated by the local shipping company 14 days after the delivery date .
How do I contact LuvaLuxe?
For questions or concerns, please email us at info@luvaluxe.com – we are here to help you!